Maintenance at scale — tracked, traceable, and under control.

Sign up and add your property — whether it's a single apartment complex, an HOA community, or a mixed-use building. Add your units and residents in bulk or one at a time.

Residents don't need to register or create an account. They can submit a request by texting the DisasterChief number, or via the web form using their phone number — DisasterChief identifies them and routes the request to the right unit automatically.

Add everyone who handles maintenance work at your property. DisasterChief supports three types:

• Staff — your on-site maintenance team — assigned directly with no estimate step. Best for routine and in-house repairs.
• Independent Contractors — licensed tradespeople for specialized work — contacted by text, they submit an estimate you approve before work begins.
• Service Providers — companies with a dispatcher and crew — notified by text or email, they route work internally and submit an estimate for approval.

Your on-site staff are always given priority. External contractors and service providers are brought in automatically when staff can't take a job.

When you add a resident to a unit, DisasterChief sends them a welcome text automatically — confirming their unit details and giving them a link to the web form. They're ready to submit from day one with no setup on their end.

When a resident submits a request, DisasterChief reads the description, categorizes the issue (plumbing, electrical, HVAC, appliances, etc.), and scores urgency from 1 to 5. High-urgency issues alert you immediately. All requests appear in your dashboard in real time.

DisasterChief selects the best available provider — matched by trade category — and reaches out. Your on-site staff are contacted first. If they're unavailable, the system moves to external contractors and service providers automatically.

If a provider declines or doesn't respond within your configured window, the next available one is contacted. If no one can be reached, you're alerted to step in.

For external contractors and service providers, once they submit an estimate you'll see it in your dashboard. Approve with a tap, or reject and move to the next provider.

On-site staff skip the estimate step entirely — they're assigned and on the job immediately.

Once assigned or approved, the provider receives contact details and coordinates access and timing directly. Residents are notified that someone is on the way — you don't need to relay messages between them.

If your building has on-site staff, a front desk, or a maintenance coordinator, you can designate a site contact per property. When a site contact is set, providers are directed to that person instead of the individual resident — keeping tenant details private and centralizing coordination through your team.

Mark the request resolved from your dashboard. The resident receives a confirmation text; once they confirm (or 24 hours pass), the request closes automatically.

Every step — submission, triage, outreach, estimate, approval, and resolution — is preserved in a timestamped audit log. Ready for board reviews, insurance claims, or compliance needs.